Arizona Daily Independent
Elizabeth Lee Vliet, MD
Dr. Elizabeth Lee Vliet discussed how existing health insurance contracts and the new insurance “exchanges” contain clauses that are other ways the health insurance industry interferes with your economic and medical freedom this weekend. The issue discussed the Enrollee Hold Harmless clause that exist in most contracts between doctors and insurance plans they may contract with, and between hospitals and other health facilities and insurance plans they contract with to provide medical care.
According to Vliet, “such language may sound “harmless” but….they are only holding your health insurance company “harmless”! These clauses may be deadly for YOU, as we shall see.”
Dr. Jane Orient, a practicing internal medicine physician in Tucson, and the Executive Director of the Association of American Physicians and Surgeons joined Vliet on her KVOI AM radio show. Both doctors belong to AAPS. AAPS is the only medical organization in the country to sue to overturn the new 2010 healthcare law. Vliet says that, “AAPS has been a voice for private independent physicians and patients’ medical freedom since 1943.”
Transcript of show:
I’d like to tell you the story of Sandra Lobb. She could be any of us. Tragically, she is dead. She had access to medical care. She had health insurance. She had “coverage” for the treatment she needed.
So what happened? A faceless, non-medical employee of her health insurance plan, hired to review cases and approve or deny treatment, overrode Sandy’s physicians, and decided that “given Sandy’s age and her condition, the cost of the care being prescribed can nott be justified.”
How expensive was her treatment? The particular medical services she needed cost about $7000. Her husband said he would pay cash for her to have this medical care. He knew that without it, she would die. He asks, “Who among us wouldn’t take the responsibility for $7,000 if it meant life or death for ourselves or a loved one?”
But what happened next was truly astonishing. The hospital insisted on discharging Sandra when her insurer denied payment as “unjustified,” and adamantly refused Mr. Lobb’s offer to pay cash for further care. Then, to make matters worse, and to their shock, after the insurance company’s refusal to pay, no other hospital would admit Sandra. Under the Enrollee Hold Harmless Clause, there was no way any hospital – or doctors –could be paid in cash for the services!
Patients think that insurance companies decide coverage, and that doctors decide treatment. Sadly, that is not the case. Doctors who contract with insurance companies, and Medicare, have less and less ability to make treatment decisions for patients. Even though health insurance plans are not supposed to “practice medicine,” in reality, that is exactly what they are doing. In Sandra Lobb’s case, the insurance company decided to terminate her medical care and discharge her from the hospital – not her doctors making that medical decision. After the insurance company decision, the first hospital received no payment whatsoever.
The Lobbs tried to find another hospital for Sandra to have her treatment.
BUT ALL of the hospitals they consulted turned them down, and refused to accept cash for her medical care! Why on earth …in the U.S., the epitome of capitalism and supposedly free markets…why couldn’t the Lobb’s pay cash for Sandra’s needed medical care?
Frank Lobb, a businessman, spent 10 years and 5 lawsuits trying to get answers to these very questions. He was trying to figure out how he might have been allowed to pay for his wife’s medical care. His book, the Great Health Care Fraud, available on Amazon.com, documents what he found, and how it can be risky for YOUR life too.
The key, it turns out, are the Enrollee Hold Harmless Clauses in insurance contracts. Frank Lobb calls them “the beating heart of the managed-care industry’s business plan.” It is a secret the insurance industry tries very hard to keep hidden from you…. though the clauses are in plain sight IF you know what the legal language means, and IF you know where to look in the contract.
And now I’d like to ask Dr. Orient to explain the key concepts of Enrollee Hold Harmless Clauses and how these clauses affect your freedom to pay cash with your own money for medical services you may need.
Welcome to America’s Fabric, Dr. Orient.
Dr. Orient:
I think it is important to remember, we live in an Orwellian world of newspeak and contradictory meanings. “Insurance” and “coverage” are warm, benign-sounding words. The more, the better. With “universal” and “comprehensive” coverage, everyone would be safe and secure, right? No more worries about families being bankrupted by medical bills, for example.
But there are other more ominous meanings for “coverage.” It can be stifling, restrictive, and limiting. It can refer to coverage of six feet of earth over your grave! And with a health insurance plan, which is really a managed care plan, which is really not the same thing as insurance….the bankruptcy protection is for the PLAN, not for YOU.
Virtually all provider contracts contain the innocuous-sounding Enrollee Hold Harmless Clause. It was written by the National Association of Insurance Commissioners (NAIC), and actually was enacted into state law in most, if not all, states. Officials will say that the purpose of these clauses is to protect subscribers against balance billing. Balance billing means the doctor or hospital billing YOU for the difference between their charges and what the insurance company pays.
What the hold harmless clause actually does is to serve as an absolute roadblock to prevent providers of medical services from accepting any payment, other than deductibles and co-payments, from any source outside the plan for any “covered” treatment. A service is “covered” if it is available under the plan, even if the plan denies payment for it in an individual case like Sandra’s. If Sandra had wanted experimental treatment, or something like cosmetic surgery, it would have been non-covered and her husband could have paid for it.
Dr. Vliet: So even if the insurance plan we buy says something is “covered” it can still be denied for a particular patient. That is just frightening. Why is such a clause needed? Who does it really benefit?
Dr. Orient: Insurance companies will pretend that the Hold Harmless Clause is needed for insolvency protection—but it is really insolvency for the health plan. These clauses actually prevent the hospital, or a doctor, from accepting payment for medical care that the insurance company has decided is not necessary… or desirable… or appropriate for a particular patient. So as Mr. Lobb ultimately learned, it was this clause in the insurer’s contract with the hospital that prevented him from paying for his wife’s treatment. He went to court to try and get an explanation about how he could have paid for his wife’s care, given the language of that clause.
Dr. Vliet: So it wasn’t the language in his contract with the insurance company, it was the language in the hospital’s contract with the insurance company.
Dr. Orient: Exactly. The subscriber never signs this contract with the insurance company, and never sees it. It is the contract between the provider and the insurance company.
Dr. Vliet: Just to be clear for our audience who don’t know the terms we live with every day, “subscriber” means the patient, that means YOU.
Dr. Orient: Exactly.
Dr. Vliet: So why would a health plan want to prevent a Subscriber –or patient – from paying for health care services?




